We had a very good experience with Basements.com. After a home inspection for our buyer showed higher than allowed levels of radon, we needed a radon remediation very quickly. We had less than two weeks to settle and called Basements.com. They were very quick to respond and gave us an estimate within two days time. We provided pictures of the basement and they worked out a system for us and scheduled the work very quickly. The technician arrived and explained the work to us and installed the system in a few hours. They then retested and showed the levels to be almost zero.
We were very happy with the work and the estimate was the final price. I have already recommended Basements.com to a neighbor looking for a similar system.

Barry and the team were very responsive to my questions throughout the process. We had a crew out here just over a week after signing the contract (would have been sooner but there was snow). They did a great job being careful and clean with a messy job. The crew was knowledgeable and accommodated our requests for logistical concerns. We are very happy with the work completed and it was smooth from start to finish. We are so relieved to have a dry basement and would recommend Basements.com for your needs!

Picture perfect, grade A work.

They did an excellent job and was very conscientious. Thank you, Amber for all your help in coordinating and trying to get us scheduled as early as possible. It was great he was able to finish yesterday, and thank you for all your efforts (and working with Tyler to schedule and get this done). And thank you, Eric for seeing us through this all the way and offering your advice and facilitating the whole process. Everything looks good, and it seems like it is the solution we need and will solve our basement water problems.

Thank you all again for all of your efforts and help!

I want to thank everyone for the amazing job they did on my basement. Lars explained everything to me when he came out to give me a price and answered all my questions. He took the time to explain everything that his team was going to do and he gave me the time to make up my mind without any pressure. They helped me with the financing for the work and the women in the office were a great help in getting it all set up and making everything so easy. They worked with my schedule when they were scheduling the work. The men who came out did a fantastic job and cleaned up every day they were working. Everyone involved was very helpful with everything from beginning to end. Again thank you all so much!

"Everything went very well. We had to modify our original plans to better solve my water problems. Dan came out with 35 yrs experience and discussed a better option. The job was not delayed. The employees were professional and courteous. Our job was done on Labor Day so I felt a lunch cookout was in order for the men. A job well done. Thank you, Dan, for all your help and expertise."

"Basements.com is a great company with fantastic customer service! Gary and JD were the hardworking techs that came out and they did a phenomenal job on my basement crawlspace (and it was no easy feat, either). It's hard to find good contractors in this day and age [of COVID], so it was a pleasant surprise to have these competent professionals pay great attention to detail to the job. They didn't use any foam, but instead used the high-tech radiant wall insulation and fiber reinforced membrane over the dry earth in my crawl space. I've done the research and know these materials are the best to keep my crawlspace conditioned, my house at a great temperature, and my HVAC system from being overworked. The pricing was fair and reasonable, especially considering that they use the best materials and tech when they work. Overall, I am very pleased with their work."

"Lon spent alot of time evaluating our basement and showing us the issue we had. He explained everything and answered all our questions. We were able to get the job scheduled in 4 days! Jose and his team were organized and got right to work. They put up plastic sheets so that the dust wouldn't get on anything. It was much more plastic than I expected. It worked because it kept the dust down. They even got the job done earlier than expected. We are very happy with the results!"

I had a wonderful experience with this company. I called them for a leak in my home. I wasn't exactly sure where the water was coming from, but basements.com sent out one of their technicians to take a look as courtesy. Turns out it was a roof leak, and they took care of it seamlessly.

It was great! they showed up between the time they gave me (an hr), even called before so I could put my puppy away (I asked them too). they gave me an inspection and a very reason price (I had 3 other companies also). but I went with basements.com because of the professionalism from start to finish. from the initial call from Jimmy to the inspector Dave, couldn't have asked for a better experience. my decision wasn't just based on price, which they weren't the lowest, or the highest, it came done to Dave's knowledge and patients with me. I want to just thank him for helping me understand.

We contacted Basements.com because our basement would leak anytime we had prolonged rain. Dave the inspector that came to our home was courteous and knowledgeable. The installation crew worked tirelessly to complete our job in a timely manner. Rich the foreman answered any questions we had while he was here. We have not had any issues since they completed our basement.

Basements.com were highly professional in the way the way the work was done. I had a tight schedule where I had to get the work done before my contractors complete the flooring. Basements.com made sure that they commit to the time lines that I provided. They did a phenomenal job. Not only they advised on the point that can be considered best for the installation as well as aesthetically pleasing where noting sticks out in any of the living space which could have been an eye sore. I highly recommend their services.

Very pleased with their work & would highly recommend Basements.com.

INTEGRITY
My wife and I recently purchased a home that was older but beautiful. Unknown to us at the time, the owners did not disclose major flooding. We discovered this three months into owning the home, and further discovered that the flooding had been ongoing for years. We had a serious mold issue in the basement requiring mold mitigation and waterproofing. We looked at many vendors, but decided to go with Basements.com. Josh, the sales representative was impressive. He came to our home and spent considerable time with us. Josh assisted in finding the right financing situation for us so that we could afford such a large project. The office manager Amber was very prompt to contact us to set up the date for mold mitigation and water proofing. Nineteenth-century Prussian military commander Helmuth van Moltke said, "No plan survives first contact". I have tried to remember this as a general rule in anything that one enters into. This was the case when it came time to start the project. The crew and foreman that came to our home on the first day were not on the same page as me, or the work order. I contacted Josh and Amber regarding my concerns. The CEO Larry called me immediately to listen to my concerns. Instead of settling into a defensive posture, Larry had a mold expert and primary project manager Gary call me immediately. Gary listened and agreed with my concerns. He was out at my home the next day to ensure that mold mitigation was completed as per the work order and standard mold mitigation guidelines. Gary also kept me in the loop about high level corrections made to ensure that this never happened again in their organization. This is where I find that Basements.com is set apart from any other organization that I have worked with. Gary and the Sales Director Mike were so concerned that the job was completed correctly that they paid for the mold testing service I used initially to come out and retest the air quality. Unfortunately, there was still mold in the basement. Gary and Mike then arranged for another crew to come out and perform mold mitigation again (at no cost to me). They also asked if I was completely satisfied with the job done. There were several small things (several outlet pipes needed to be redirected; toilet and vanity reconnected ect.), but I thought they were too small to ask them to take care of. Gary came out personally and took care of all of it. The basement is clean and I am now in a position to move forward with having the basement restored to a functional finished basement. No organization is perfect and no plan survives first contact. It is what happens after first contact that sets an organization apart. Basements.com has INTEGRITY. Unfortunately, that is not a word I normally can comfortably associate with businesses in our 21 century culture. I can in all honesty say this about basements.com and highly recommend them to anyone. I would hire them again in a heartbeat. Thank you Josh, Amber, Larry, Gary and Mike. Doug Smith Ephrata Pa.

Totally impressed with everyone that I dealt with at Basements.Com. From Amber, to their President Larry. I was all over the Poconos, getting estimates, for waterproofing, "french drain". No way could I have afforded their prices. Totally too high. Money is tight right now, but I needed help as soon as possible with my crawlspace. Contacted Basements.com. Mark came to the house, gave me an estimate. Dug ditch around foundation inside the house, run pipe, cover with stone, seal over, put in new sump pump and encapsulate entire crawlspace. Basements.com was I kid you not. $12,000 less than the other companies. Mark helped getting financed. And work started within a week. Basements, sent 2 person crew. The entire job done in less then 4 day's !!!. OH...forgot they did major repair work on the concrete walls in crawlspace too. Impressed with their work. They were there 10 - 12 hrs. a day. Work no play. Left property spotless too. Larry, the president of Basements.com, came personally to my house for the final inspection. The man is a total gentleman, he listens, and knows the business. I would recommend them to anyone, who needs waterproofing. They do not try to pressure sale . They will work with you. Oh...and they do return calls. At least call for an estimate. It can't hurt.

I recently got my basement waterproofed and I must say basements.com did a great job. They were always responsive and got the job done fairly quickly. They even did over my concrete to make everything look even and more presentable. They did even extra steps to make sure certain things were extra protected. Super professional and explained every step. I feel very comfortable with my basement even more now.

Had them come out to fix well of course a Leakey basement. The crew who came out were probably some of the most professional contractors that I have ever seen not once did I hear any "foul language" ( this is important to me due to having a 4 yo). They were timely and quick with the work (only took a day and a half to complete the job.) Crew took their time and did their best to cover and seal off any areas from the massive dust clouds that were to ensue but of course its dust you cant seal it off perfectly Matt also took the time each step of the way to explain what they were doing and answered any and all questions to the best of his Knowledge when the finished. I would 100% recommend Basements.com for your basement water proofing needs.

Basements delivered...wow! I have a 91 year old elderly father with a heart condition, and had to displace him into a hotel, so that the Basements.com team could remove and remediate my mold and set up our kitchen for a remodel. After 21 years of neglect and rotted out kitchen tiles and closets, this team led by manager Gary came in and performed the impossible. They not only removed the mold in two days, but restored the apartment into a liveable condition for my father, and reset all our appliances while preparing for our remodel. Further, I have to deal with both a difficult co-op and insurance company, along with my brothers who are charged with his care. Gary even built a safe runway for my father and his hands on approach gave me comfort even when we hit a few hurdles. I am excited for the next phase!

The service provided by Basements.com was outstanding. I live in California, and the property is in Philadelphia. Coordinating the work was a little tricky because of the time difference and working with my tenant. Larry, the owner, was absolutely great about keeping me in the loop about what was happening and what the next steps were. He called often, and made himself available to answer questions at all hours. He also sent many photos to help me understand what was needed. Also he went the extra mile and took care of some structural repairs that, if not attended to, would have caused the front of the house to sag, and affect the structural integrity of the whole house. I should also mention that I had contacted him a year ago to do repairs, and didn't act on it then. He was very gracious about coming back to do a new assessment, and give advice about the new/deteriorating condition of the basement. I never felt judged for putting off the work when it was first recommended. Later, walls needed to be replaced and he offered to have his team do that, and also finish up by painting everything so it looks brand new. This streamlined the whole process, so I didn't have to find a contractor. My tenant was very appreciative of them doing their best to have as little impact as possible on her lifestyle. So - superior work, excellent communication, thoughtful attention to detail, and, for me, peace of mind knowing the house is structurally sound and there will be no more issues with water coming in. Money well spent!

It went well. Work was started within a short time and finished within estimate given. Crew had to return the next week to install washing machine drainage after concrete cured. All material was removed from the site at the end of the job.

Great! Reliable! Fair pricing!

Everyone was professional and I was more than satisfied with the installation. After installation we had several days of heavy rain and my basement did not get any water.

I really want to tell you how grateful I am for the work you did on my rental property at 123 E Tulpehocken St. Since the work was done, 3 storms have come through - Elsa, Henri and of course, Ida - all of which would have caused water intrusion in the basement prior to the waterproofing. Instead - dry as dust! My tenant is really pleased, as am I. This was truly the best investment I could have made in maintaining my property and keeping my tenant happy. I can't thank you enough for the outstanding work you and the Alex crew did there. You are the best!

The Basements.com team was professional through the entire process. They took the time to listen to our concerns, answer all questions in detail, schedule around our schedule, and left the job site clean. There was also regular check-ins on the site crew and we were kept informed of status. I'd use them again if ever needed.

The team was professional, efficient, and skilled. They correctly identified the problem, implemented a solution that was thoughtful and effective, and performed the job impressively. I would gladly recommend them and will call them again for future projects.

Would highly recommend Lars and his team at Basements.com. The team removed mold and installed a waterproofing system in our basement giving us additional space to use in our home. They were responsive throughout the process, the work was completed as communicated, and they met our timeline without any issues.

My Philly row house is over 100 years old and the basement walls were badly deteriorating. Any strong rain would cause a considerable amount of water to enter the basement through the worn walls. I found Basements.com after doing a google search for waterproofing companies in my area. I decided to go with them after talking with the owner, Larry, and reading the reviews. They were flexible with scheduling the job and completed it in 7 days. The workers were professional, efficient, and quite personable. The basement walls are now totally solid with an internal drainage system and sump pump. I have to admit, I did not know much about how waterproofing is done from inside the home, I assumed it was mostly done from outside. But after some self education and Larry explaining the system to me in detail, I am confident that my basement water problems are a thing of the past. I would recommend Basements.com to anyone looking to waterproof their basements. They did a great job for me.

Great service all around, contractors did an excellent job from start to finish. Highly recommend.

After finding water in my sump pump-less basement after a couple of heavy rains this summer/fall, I was in need of a waterpoofing system installation. I found lots of positive online reviews for basements.com, so ended up choosing them. The owner Larry was awesome and walked me through what these systems entail, which was crucial for someone like me who had no knowledge on the subject. The pricing was very fair. The installation crew worked extremely efficiently, and the system was installed in just 1 day. Larry came through that weekend and gave the system a final check himself, and even patched up holes in my internal foundation free of charge. Overall, it was a smooth and painless experience for what seemed to me to be a major job. Highly recommend!

My vacation home is a 2.5-hour drive from my primary home. The foundation at the back of the vacation home was beginning to settle and a couple of cinder blocks had shifted. I took a day off to meet with Mike, who recommended that I have his crew install carbon fiber strips to stabilize the wall and prevent any more blocks from shifting. I inquired about having the crawl space encapsulated also to reduce moisture problems, eliminate a musty odor in the house, and to improve temperature regulation. The cost was quite reasonable and the entire project was completed in two days while I was back home. Despite not being on site, I was kept informed of their progress each day. When I returned a few days later, the work areas were tidy, the external foundation showed no signs of stress, and the interior walls and floor of the crawl space were lined with a thick vapor barrier. Basements.com had done an awesome job, at an affordable price, in a short amount of time, and with no disruption to my own work schedule. If your basement is giving you grief, I recommend Basements.com to bring you relief!

Larry and his team were efficient, thorough and helpful throughout the process. We noticed water in our basement after large amounts of rain. From the time we first contacted the basements.com team for a drain and pump, to the completion of the project, was under three weeks. Their pricing is fair and worth the cost to remediate water problems quickly.