It was great! they showed up between the time they gave me (an hr), even called before so I could put my puppy away (I asked them too). they gave me an inspection and a very reason price (I had 3 other companies also). but I went with basements.com because of the professionalism from start to finish. from the initial call from Jimmy to the inspector Dave, couldn't have asked for a better experience. my decision wasn't just based on price, which they weren't the lowest, or the highest, it came done to Dave's knowledge and patients with me. I want to just thank him for helping me understand.