My wife and I recently purchased a home that was older but beautiful. Unknown to us at the time, the owners did not disclose major flooding. We discovered this three months into owning the home, and further discovered that the flooding had been ongoing for years. We had a serious mold issue in the basement requiring mold mitigation and waterproofing. We looked at many vendors, but decided to go with Basements.com. Josh, the sales representative was impressive. He came to our home and spent considerable time with us. Josh assisted in finding the right financing situation for us so that we could afford such a large project. The office manager Amber was very prompt to contact us to set up the date for mold mitigation and water proofing. Nineteenth-century Prussian military commander Helmuth van Moltke said, "No plan survives first contact". I have tried to remember this as a general rule in anything that one enters into. This was the case when it came time to start the project. The crew and foreman that came to our home on the first day were not on the same page as me, or the work order. I contacted Josh and Amber regarding my concerns. The CEO Larry called me immediately to listen to my concerns. Instead of settling into a defensive posture, Larry had a mold expert and primary project manager Gary call me immediately. Gary listened and agreed with my concerns. He was out at my home the next day to ensure that mold mitigation was completed as per the work order and standard mold mitigation guidelines. Gary also kept me in the loop about high level corrections made to ensure that this never happened again in their organization. This is where I find that Basements.com is set apart from any other organization that I have worked with. Gary and the Sales Director Mike were so concerned that the job was completed correctly that they paid for the mold testing service I used initially to come out and retest the air quality. Unfortunately, there was still mold in the basement. Gary and Mike then arranged for another crew to come out and perform mold mitigation again (at no cost to me). They also asked if I was completely satisfied with the job done. There were several small things (several outlet pipes needed to be redirected; toilet and vanity reconnected ect.), but I thought they were too small to ask them to take care of. Gary came out personally and took care of all of it. The basement is clean and I am now in a position to move forward with having the basement restored to a functional finished basement. No organization is perfect and no plan survives first contact. It is what happens after first contact that sets an organization apart. Basements.com has INTEGRITY. Unfortunately, that is not a word I normally can comfortably associate with businesses in our 21 century culture. I can in all honesty say this about basements.com and highly recommend them to anyone. I would hire them again in a heartbeat. Thank you Josh, Amber, Larry, Gary and Mike. Doug Smith Ephrata Pa.